At Ravenna Finance Plc., we treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security at any point of interaction with us. This Privacy Policy describes what personal information we collect, what we do with it and how we protect it.

This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By continuing to visit our website (www.ravennafin.com) and other Ravennafin customer touchpoint, you accept and consent to the practices described in this policy.

Personal Information we collect and use

• We collect information about you from a variety of sources, such as: website visits, applications, identification documents, curriculum vitae, personal financial statements, interactions with relationship managers, and other third parties (credit bureaus, payment gateways, other financial institutions...) and other written or electronic communication reflecting information such as your name, address, passport details, identification numbers, biometric information, telephone number, occupation, assets, income and any other information we deem necessary.
• We may also use your transactional account history including your account balance, payment records, and debit/credit card usage. We may also use information received from third parties such as family, solicitors, friends or employers, website/ social media pages made public by you, government agencies, regulators, supervisory or credit agencies.
• We may also collect other information such as video footages of you whenever you step into any of our branches, telephone conversations when you call any of our contact centre lines, geographic information of any of our branch ATMs when you use our ATMs
• Some cookies are essential to access certain areas of this site;
• We use analytics cookies to help us understand how you use our site to discover what content is most useful to you

Use of User Information.

• Updating and enhancing Ravennafin's records
• Executing your instructions.
• Pricing and designing our products and services
• Establishing your identity and assessing applications for our products and services
• Identifying and investigating illegal activity (i.e.), such as fraud
• Contacting you, for example in instances where we suspect fraud on your account or when the need arises to tell you about recent occurrences in the banking sector or some event(s) of significance.

How we protect your information

We take appropriate technical and organizational measures to prevent loss, unauthorized access, misuse, modification or disclosure of information under our control. This may include the use of encryption, access controls and other forms of security to ensure that your data is protected. We require all parties including our staff and third-parties processing data on our behalf to comply with relevant policies and guidelines to ensure that information is protected in use, when stored and during transmission.

Your personal information with us remains secure because:

• We use strict security measures and technologies to prevent fraud and intrusion.
• Our Security controls and processes are regularly updated to meet and exceed industry standards.
• Our employees are trained to respect the confidentiality of any personal information held by us

Where we have provided you (or where you have chosen) a password which grants you access to specific areas on our site, you are responsible for keeping this password confidential. We request that you do not to share your password or other authentication details (e.g. token generated codes) with anyone. Other security measures you can take that will help us protect your data can be found at www.gtbank.com/securitycentre